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Siebel Field Service Guide > Agreements > Setting Up Agreements >
Setting Up Agreement Renewal
Agreement line items can be set to renew automatically for predefined time periods. Renewal terms for a line item are as follows:
- Start date (required)
- End date (required)
- Price adjustments
- Charge adjustments
- Use plan
A workflow process runs daily to find any start dates equal to the current date, and then renews those line items automatically. Users can also manually renew line items by entering a current or previous day in the start date field and then clicking the Renewal button. For more information, see To manually renew a line item of an agreement. NOTE: Agreement line items are renewed using the Line Items view > Renewal Escalator subview only, and are not affected by fields in the Financials view.
To define the renewal terms of a line item
- Navigate to the Agreements screen > Line Items view.
- Drill down on a selected line item record and click the Renewal Escalator subview tab.
- Add a record and complete the fields as appropriate. Adjustment types are described in the following table.
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Discount Amount |
Decreases the price (or charge) of the renewed line item by the dollar amount entered in the corresponding Adjustment Amount fields. |
% Discount |
Decreases the price (or charge) of the renewed line item by the percentage amount entered in the corresponding Adjustment Amount field. |
Markup Amount |
Increases the price (or charge) of the renewed line item by the dollar amount entered in the corresponding Adjustment Amount field. |
% Markup |
Increases the price (or charge) of the renewed line item by the percentage amount entered in the corresponding Adjustment Amount field. |
Price Override |
Preserves the price (or charge) of the renewed line item regardless of the amount entered in the corresponding Adjustment Amount field. |
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