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Siebel Field Service Guide > Assets > Obtaining Information Assets > Recording Readings from AssetsFollow these procedures to record readings of measurements from assets. To record a reading for an asset
CAUTION: When an asset is created, the Measurement Type records are copied over from the Product table into the Asset Table. It is common that measurement types (upper limit, lower limit, and so on) change when products are upgraded. However, assets may not be upgraded to the next version of product and would retain the measurement types of the original product. If the product of an asset has been changed after the asset was created, then measurement types that are not defined for the current product may remain associated with the asset. Therefore, it is recommended that you validate measurement types between the asset and its product when you change the product. Otherwise, it is possible to record a measurement that is invalid for the asset. It is also recommended that the Assets screen only be accessible to a user with the Service Manager responsibility, and exclude field engineers. Field engineers can enter readings using the Activities screen > Readings view. To record a reading for an asset associated with a selected activity |
Siebel Field Service Guide |