Siebel Field Service Guide > Scheduling and Dispatch >

Schedules

A schedule describes the hours in a week for which the customer is entitled to receive service.

NOTE:  Depending on the Siebel application and screen, Schedule is the same as Service Hours or Service Calendar.

Schedules are based on a typical work week. For each schedule, an administrator can also specify holidays and excluded days for which contractually covered service is not offered to a customer.

Service Calendars use Universal Time Code conversions. For more information, see the chapter on ongoing application administration tasks in Applications Administration Guide.