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Attachments View

Use the Attachments view to add files created in another program (for example, spreadsheet files) to service requests. These files are stored in the Siebel file system in compressed form. When decompressed, attachments are written to these two directories:

• <install root>server/files. When a Field Service client is connected to a server, this directory is used to decompress read-only files.
• <install>/temp. Writable attachments are decompressed in this directory.

These directories must have write access.