Siebel Field Service Guide > Service Support > Process Flow for Logging Service Requests >
Generating a Service Charge Quote
To get the estimated cost of completing a service request, you can create a quote. A quote lists the costs to complete a service request, including labor hours and parts prices. The parts prices are based on the recommended part items required to complete the activity(ies) associated with the service request. To generate a quote for a service request
- Navigate to the Service screen > Service Request List view.
- Drill down on the SR # field for a selected service request and click the Service Details view tab.
- Click the Auto Quote button. If the button is not available, make sure the Price List and Rate List fields are completed in the Service Details view.
A quote line item appears in the Quotes view.
- To view the quote, drill down on the Name field.
NOTE: In a quote, the line items for labor are not priced.
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