A business service is an object that encapsulates and simplifies the use of a specific set of functionality. Business services are not tied to specific objects, but rather operate or act upon objects to achieve a particular goal. You can use business services to execute predefined or custom actions in a workflow process.

For more information on business services, see Overview: Siebel eBusiness Application Integration Volume I. For more information on workflows, see Siebel Business Process Designer Administration Guide.