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Siebel Consumer Goods Handheld Guide > Troubleshooting > PerformanceThis section discusses ways you can optimize your client performance, server performance, and network performance. Client PerformanceClient performance is affected primarily by the device capability (minimum 206 MHz processor and 64 MB RAM), configuration, and the quantity of data loaded onto the device. In general, screen-to-screen and view-to-view navigation times of 3 to 4 seconds or less should be considered normal. It is strongly recommended that customers follow these general guidelines to optimize the performance of their handheld applications:
Additional configuration information can be found in the Siebel Technical Note 405. The Siebel Handheld client will benefit from periodic closing and restarting the application to release memory consumed by the handheld operating system. Use File > Exit in the menu to exit from the Siebel Handheld application. If an external VGA driver is or has been loaded on the device in the past and is no longer needed, be sure to unload it, because it is known to have significant performance impacts on handheld devices. Server PerformanceServer performance affects the performance and scalability of Direct Server Sync processes. Customers should engage Expert Services to do a Scalability Review. The following guidelines are general in nature and pertain to the Siebel Handheld sync components running on a Siebel Server:
To optimize and tune a Siebel DB server:
NOTE: Make sure that DB Server settings are set to recommended values. Timeouts should be set at the Siebel Server. Be careful that the timeout is set longer than the longest SQL query. Network PerformanceThe condition of the network affects Direct Server Sync performance and scalability. In general, a low-latency, high-bandwidth network is preferred with dedicated rather than shared network connections. The following are general network considerations:
Network problems can usually be resolved by working with network providers to size network connections and optimize network routing. Consider the use of burst networks, quality of service contracts, private networks, and dedicated modem banks directly into a high-speed LAN environment. |
Siebel Consumer Goods Handheld Guide |