Siebel Sales Handheld Guide > Troubleshooting >


Synchronization problems can be caused by incorrect settings in the Siebel Handheld setup.ini or .cfg files. Be sure that application names, data sources, and SRFs are correct.

Make sure to set the URL setting (DSSURL) in the client setup.ini for direct server synchronization installations. Be sure to list the views (DefaultViews) in the application .cfg file. Also, do not forget to grant the user visibility to these views in the Application Administration > Responsibilities view.

NOTE:  Check the log files and confirm the accuracy of the generated connect string.

Siebel Sales Handheld Guide