Implementing Siebel eBusiness Applications on DB2 UDB for z/OS and OS/390 > Customizing a Development Environment >

Customizing Applications Using Assignment and Workflow Rules

There are two additional ways of customizing applications besides using Siebel Tools.

Siebel Assignment Manager allows you to create business rules that automatically assign entities such as opportunities, service requests, or activities to the most qualified individuals. For more information, see Siebel Assignment Manager Administration Guide.

Siebel Workflow provides a graphical interface for designing and implementing business processes and user interactions. Workflow processes define the steps to automate business processes, such as sending email. Workflow policies trigger processes when they detect certain conditions, such as an opportunity being assigned. For more information, see Siebel Business Process Designer Administration Guide.

To activate rules—whether they are assignment or workflow—you must run the following Siebel Server components:

• Generate Triggers (GenTrig). Allows you to create database triggers.

  GenTrig writes database triggers to a SQL file, such as TRIGGER.SQL. On the DB2 host, the SQL file is executed manually by a DBA. For manual execution of TRIGGER.SQL, run GenTrig with the EXEC parameter set to FALSE.

  NOTE:  For DB2, GenTrig does not log into the database as the table owner. Instead, it logs in as the privileged user. All triggers generated are qualified with the schema qualifier. When starting the GenTrig component, users are prompted for the schema qualifier.

• Workflow Monitor. Uses these database triggers to identify which records might match policy conditions.

For information on activating rules, see Developing and Deploying Siebel eBusiness Applications.