Siebel Life Sciences Guide > Closing Adverse Events and Complaints >
Reopening Product Issues (End User)
Reopening a product issue reverses the effects of the Review Complaint and Close buttons. When the status of the product issue is changed to Reopen, the LS Medical Product Issue Reopen workflow:
- Authenticates the user's login and password
- Makes read-only fields editable
For more information about the workflow, see About Configuring Close and Reopen Buttons for Product Issues. TIP: When a product issue is reopened and then closed again, all locked down fields are overwritten with new information: To keep the track of the changes, turn on Audit Trail for the lockdown fields.
This task is a step in Process of Closure for AECM. To reopen a product issue
- Navigate to Product Issues screen > Product Issue List view.
- Select a product issue.
- Click Reopen.
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