Siebel Life Sciences Guide > Capturing Adverse Events and Complaints >
Adding Complaint-Specific Information to Product Issues (End User)
The call center agent enters complaint-specific information to the product issue record, for example, patient details. Information about only one patient can be associated with a product issue. This task is a step in Process of Capturing and Escalating Adverse Events and Complaints. To add information about the patient to the Product Issue record
- Navigate to Product Issues screen > Product Issue List view.
- Drill down on a product issue.
NOTE: If you created the product issue using the Create Product Issue button in the Service Requests screen, the workflow takes you to this view.
- Click the Patient view tab.
- Complete the fields in the Patient form.
Some fields are described in the following table.
|
|
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Patient Identifier |
|
A1 |
Gender |
|
A3 |
Age |
|
A2 |
Date of Birth |
|
A2 |
Weight |
|
A4 |
U/M |
Unit of measurement for weight |
A4 |
|