Siebel Life Sciences Guide > Investigating Adverse Events and Complaints >

About Investigating Adverse Events and Complaints

This chapter describes review and investigation of a product complaint or adverse event using the Siebel Adverse Events and Complaints Management (Siebel AECM) module. This typically involves entering more information about the product issue, determining if the issue should be reported, and creating an activity plan for researching and addressing the issue.

Where to Find More Information

The following chapters describe other aspects of the complaints and adverse events management process:

• Capturing Adverse Events and Complaints
• Recording Product Analysis for AECM
• Managing CAPAs
• Regulatory Reporting
• Communicating with Customers for AECM
• Closing Adverse Events and Complaints