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Process of Managing Products

This section details sample tasks often performed by administrators and end-users when managing products. In this scenario, the administrator is responsible for setting up Siebel Products so that end users can view product information. Your company may follow a different process according to its business requirements.

Administrator Procedures

The following list shows tasks administrators typically perform to set up product information:

• Defining Internal Products. Create a new product (called an internal product).
• Specifying Additional Product Information. Define product features and set up any product literature, entering additional product details including key features, information on related products, product comparison data, and associate literature.
• Defining External Products. Create any competitive and complementary products (called external products).
• Adding Products to Catalogs.
• Defining Price Lists. Define a price list and then associate it with the new product.
• Defining Decision Issues.
• Capturing Product Hierarchies for Medical Handheld. If you are using the Medical Handheld application, you must capture product hierarchies.

End-User Procedures

The following list shows tasks end users typically perform when viewing product information:

• Viewing Product Information (End User).
• Creating a Product Change Request (End User).