Siebel Marketing User Guide > Launching Programs and Campaigns >

Suspending and Relaunching Email Campaigns

A wave of a campaign can be suspended and relaunched in the event of an error or need to roll back a wave. For example, if email offers fail to be delivered due to a setup problem in the Email Marketing Server, you can relaunch the wave to resend the offers. Also, if you launch a wave into the call center, you can recall the wave so that it no longer appears to sales agents until the wave is relaunched.

To suspend a campaign wave

1. Navigate to the Campaigns screen.
2. In the Campaigns list, drill down on a campaign name.
3. Click the Execute view tab.
4. In the Execute link bar, click Execution Status.
5. Locate the Wave with a Launched or Launch Failed status.

   Use the Wave # field to confirm that you are viewing the correct wave.

6. To suspend the wave, select the wave record and click Suspend Wave.
7. After the wave is suspended, Suspended appears in the Status field.

Make the necessary corrections to the system and then relaunch the campaign wave.

To relaunch a suspended campaign wave

1. Navigate to the Campaigns screen.
2. In the Campaigns list, drill down on the campaign name that you want to relaunch.
3. Click the Execute view tab.
4. In the Execute link bar, click Execution Status.
5. Locate the Wave that you want to relaunch.

   Use the Wave # field to confirm that you are viewing the correct wave.

6. In the Wave list, select the wave record, and click Launch Wave.

   Launching a suspended wave resends any email offers, wireless offers, and vendor list files. It also causes the campaign members in the wave to reappear in the call center.