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Siebel Marketing User Guide > Launching Programs and Campaigns > Viewing Campaign Charts in Siebel Campaigns > Viewing a Call Status Analysis by Employee ChartThe Call Status Analysis by Employee chart displays completed and uncompleted calls by a specified employee for each campaign. The values for this chart may be derived from lists of contacts and prospects assigned to the position and the Calls Completed field for the contact or prospect record in the Contacts or Prospects view. A campaign list can be associated with a position. When such association occurs, the position becomes the owner of the Campaign Contacts or Campaign Prospects. If the OwnerID is assigned, then only the employees of that position can view the Campaign Contacts or Prospects for a particular campaign. If the list is not assigned, then the OwnerID is NULL and all employees assigned to the Campaign Team or Campaign Group can see the Contacts or Prospects view. Perform the following tasks before generating the Call Status Analysis by Employee chart.
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Siebel Marketing User Guide |