Siebel Marketing User Guide > List Management > Importing and Managing External Lists >

Understanding Import Status and Error Messages

When you launch an import task, the List Import list will display the status of the task. The status may show any of the following messages: Submitted Import Request, In Progress, Successfully Complete, Error, or Completed with Errors.

You can view the detailed results of the List Import task by reviewing the log file from the Siebel Server. The log file contains the following information:

• The status of the file import task (in progress, completed, or error)
• The number of incoming records
• The number of records imported
• Notification of any record that experienced an error
• Notification of any record that detected a duplicate contact or prospect
• Notification of any record that was updated (update mode only)
• Notification of any response record or associated campaign that experienced an error

To view the system task for the List Import job

1. Navigate to the Administration - Marketing screen > System Tasks view.
2. Query for tasks in which the Process Name is List Import and the User is the user who submitted the import job.
3. Sort the tasks by date and find the task for your list import job.

   To verify that the task is for the correct file, read the logging messages in the lower list.

4. In the System Tasks list, click Refresh.

To view the log file for an import task

1. Navigate to the Administration - Server Management screen.
2. In the Component list, query for List Import Service Manager in the Name field.
3. Scroll down to the Component Tasks view tab.

   You will see component tasks for the import. There may be more than one task for the import job, based on the Max Tasks parameter for the server component.

4. In the Component Tasks list, drill down on the Task field to view the Task Information Log.