Bookshelf Home | Contents | Index | PDF | ![]() ![]() |
Siebel Order Management Guide > Using Asset-Based Ordering > Ungrouping Quote Line Items (End User)Before a quote is turned into an order, line items with a quantity of more than one are ungrouped to become separate instances, each with a quantity of one, if the product's Auto Explode flag is set. Ungrouping only applies to assets for which the Auto Explode flag is set. If the end user does not ungroup them configuration, the quote-to-order process automatically ungroups them. Ungrouping is needed to give each asset separate a Service ID, so it can be tracked and serviced in the future. It also gives each asset a separate integration ID, which is used by the back-end provisioning system for fulfillment. The ungroup feature allows you to configure once for multiple items and then splitting them into individual items that can have their own variant configurations, telephone numbers, or Billing/ Service accounts. To do this, the end user performs the following tasks:
For example, the customer wants to order ten local lines, with similar configurations, except that five will have voice mail, five will have call waiting. An employee end user can start by creating one line item with the quantity two and with all the features the customer wants except voice mail and call waiting. Then, the user ungroups that item, so that there are two items. Then, the user takes one of those items, adds voice mail to it, and changes the quantity to five. Then, the user takes the other item, adds call waiting to it, and changes the quantity to five. Finally, the user ungroups both line items, so that there are ten individual line items.
|
![]() |
![]() ![]() |
Siebel Order Management Guide |