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This book provides a detailed discussion of Siebel Portal Framework. It provides overview information, tasks for integrating external content into the Siebel user interface, and reference information about the XML Web interface used to deliver content to external applications. Although job titles and duties at your company may differ from those listed in the following table, the audience for this guide consists primarily of employees in these categories:
Call Center Administrators |
Persons responsible for setting up and maintaining a call center. Duties include designing and managing Computer Telephony Integration (CTI), SmartScripts, and message broadcasts. |
Siebel Application Administrators |
Persons responsible for planning, setting up, and maintaining Siebel applications. |
Siebel Application Developers |
Persons who plan, implement, and configure Siebel applications, possibly adding new functionality. |
Siebel System Administrators |
Persons responsible for the whole system, including installing, maintaining, and upgrading Siebel applications. |
Product Modules and Options
This guide contains descriptions of modules that are optional and for which you may not have purchased a license. Siebel's Sample Database also includes data related to these optional modules. As a result, your software implementation may differ from descriptions in this Bookshelf. To find out more about the modules your organization has purchased, see your corporate purchasing agent or your Siebel sales representative.
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