Siebel Remote and Replication Manager Administration Guide > Administering Siebel Remote > Monitoring Siebel Remote Operations >

Checking Siebel Remote Transaction Backlogs

Beginning with Siebel release 7.7, the Transaction Backlog view provides administrators with information about the number of Siebel Remote transactions that are backlogged. A backlog is a set of transactions that is waiting to be routed by the Transaction Router. The following kinds of backlog information are available:

• Count of all backlogged transactions in the Enterprise (for all mobile users, on all Siebel Remote Servers)
• Count of all backlogged transactions on a selected server (for all mobile users who have transactions waiting on the selected Siebel Remote Server)
• Count of all backlogged transactions for a selected mobile user, on the Siebel Remote Server for that user

Backlog information is available for the sum of all Siebel Servers in the enterprise, for individual Siebel Servers, and for individual mobile users. For general information about Siebel Servers, see Siebel System Administration Guide.

Use the following procedure to check the combined backlog for all mobile users in the Enterprise.

To check the combined transaction backlog for all mobile users in the Enterprise

1. From the Site Map, select Administration - Siebel Remote > Transaction Backlog.
2. In the Enterprise form, click Calculate Backlog.

   The number of backlogged transactions appears. This number is the sum of all the individual server backlogs.

Use the following procedure to check the backlog for a selected Siebel Remote Server.

To check the transaction backlog for a selected Siebel Server

1. From the Site Map, select Administration - Siebel Remote > Transaction Backlog.
2. In the Server(s) list, select the server you want to check, and click Calculate Server Backlog.

Use the following procedure to check the backlog for a selected mobile user.

NOTE:  The count of backlogged transactions for a selected mobile user may include some transactions that are not visible to that user.

To check the transaction backlog for a selected mobile user

1. From the Site Map, select Administration - Siebel Remote > Transaction Backlog.
2. In the Users list, use standard query techniques to select the user you want to track, and then click Calculate Mobile Client Backlog.