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About Using Outlook Add-In with the Mobile Web Client

If your computer is set up to use the Siebel Mobile Web Client with a local database and file system, and to use Microsoft Outlook in offline mode, you can use Outlook Add-In even when your computer is not connected to a network. The following capabilities are available in this situation:

  • If the Siebel Mobile Web Client is running, you can use Siebel links to navigate from Outlook to a Siebel record in the local database.
  • You can create or modify Siebel links in Outlook, whether Outlook is running in offline mode or connected to the Exchange Server, provided that the Siebel records involved are already present in the desktop cache. This cache is refreshed only when the computer is connected to the Enterprise or Regional Siebel Database. For this reason, records that are created in the local Siebel database are not present in the desktop cache until after the local database has been synchronized with the Enterprise or Regional database, and the desktop cache has been refreshed. A background process checks once a minute to determine whether the computer is connected to the Enterprise or Regional Siebel Database and whether the refresh interval has passed. If both these conditions are met, the cache is updated automatically. For information about setting the cache refresh interval, see Setting the Cache Refresh Interval.
  • If you create items such as Siebel links in Outlook while working offline, those items are cached in an .OST file. The next time you synchronize your offline Outlook folders with your Exchange Server folders, either automatically or manually, Outlook copies your cached items to the Exchange Server.
  • If you create an association by means of a Siebel link in Outlook (for example, if you link an Outlook Contact to a particular Siebel Account in your local database), the association is not visible in the Siebel Mobile Web Client until both of the following events have taken place:
    • The local Siebel database is synchronized with the Enterprise or Regional database
    • The data in Outlook reaches the Exchange Server and is synchronized with the Siebel database by SSSE.

      For an example of a Siebel Account being associated with an Outlook Contact, after these two synchronizations have taken place, the Account name appears in the Contact record regardless of whether you are using the local database or the Enterprise or Regional database.

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