The user experience of Siebel Search varies from that of the employee or partner and that of the customer.

The Employee or Partner User Experience

Employee or partner users of Siebel Search will have an experience that differs from the experience of customers. Those differences begin with the Search Center.

The Search Center is a central location where users can perform searches and queries on database records and documents. The query entry values are persistent when the results are presented to allow users to understand what has been queried upon and to refine and return to their query even after closing the search center window. Users can perform queries against database records from anywhere in their Siebel application.

The Search Center frame is opened by clicking on the binocular icon and can be invoked from anywhere in the Siebel application. There is a hide button, as well as a close button. Closing the Search Center window returns users to the full view of the screen.

The Customer User Experience

Siebel Search for customer applications can be accessed globally in the application from the toolbar. There are two ways in which a user can perform a search. The user may enter a full-text query in the Search box, or the user may click the Advanced Search link, and perform a search against single or multiple categories.