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This guide provides an overview of Siebel Search and it is written from an employee and customer perspective. The primary focus of this guide is to provide configuration and administration instructions to allow you to set up Siebel Search on your Siebel application. This book will be useful primarily to people whose title or job description matches one of the following:
Call Center Administrators |
Persons responsible for setting up and maintaining a call center. Duties include designing and managing Computer Telephony Integration (CTI), SmartScripts, and message broadcasts. |
Database Administrators |
Persons who administer the database system, including data loading, system monitoring, backup and recovery, space allocation and sizing, and user account management. |
Siebel Application Administrators |
Persons responsible for planning, setting up, and maintaining Siebel applications. |
Siebel Application Developers |
Persons who plan, implement, and configure Siebel applications, possibly adding new functionality. |
Siebel System Administrators |
Persons responsible for the whole system, including installing, maintaining, and upgrading Siebel applications. |
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