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Siebel Installation Guide for UNIX: Servers, Mobile Web Clients, Tools > Installing the Siebel Web Server Extension > Troubleshooting Siebel Web Server Extension InstallationThis section provides suggestions for troubleshooting problems you may encounter when installing the Siebel Web Server Extension. Problem: After installation, when launching the Siebel Web Client, a message appears, stating: Cause: Virtual directories were not installed or configured properly. Solution: Use the following procedure to resolve the problem.
Problem: Your Siebel application hangs or times out. Cause: Appropriate parameters are not available within the [default] section of the eapps.cfg file for the Siebel eBusiness Application. Solution: Make sure that the defaults section of the eapps.cfg file contains valid username, HTTPPort, and HTTPSPort values. Problem: Inability to access the Web client. The browser status bar may display errors, such as Solution: Make sure that the user running the Web server has read and write permission to the $SWEAPP_ROOT directory. Problem: After installation, when launching the Siebel Web Client, the login page does not display properly. For example, images may be missing. Cause: The user who installed the SWSE plug-in does not have proper permissions to the $SWEAPP_ROOT/public/lang directory. Solution: Grant read, write, and execute permissions to this user using the following steps: |
Siebel Installation Guide for UNIX: Servers, Mobile Web Clients, Tools |