Upgrade Guide for DB2 UDB for z/OS and OS/390 > About Upgrade Topics >

Important Upgrade Planning Resources

Upgrades: All upgrades.

Environments: All environments.

Your Siebel implementation team performs a number of actions to install and implement Siebel eBusiness applications that are described in several Siebel publications on the Siebel Bookshelf:

• Implementing Siebel eBusiness Applications on DB2 UDB for z/OS and OS/390
• Siebel Deployment Documentation Suite
  • Deployment Planning Guide
  • Siebel Installation Guide for Microsoft Windows: Servers, Mobile Web Clients, Tools
  • Siebel Installation Guide for UNIX: Servers, Mobile Web Clients, Tools
  • Monitoring and Diagnostics Guide for Siebel eBusiness Applications
  • Going Live with Siebel eBusiness Applications for information about how to migrate customizations from the development environment to the production environment
  • Siebel System Administration Guide for details on how to administer, maintain, and expand your Siebel Servers
  • Security Guide for Siebel eBusiness Applications
  • Performance Tuning Guide
  • Configuring Siebel eBusiness Applications for information about configuring Siebel eBusiness applications in Siebel Tools
• Product Documentation. Product documentation is collectively called the Siebel Bookshelf. The Siebel Bookshelf is available on CD-ROM. It is also available on SupportWeb under Product Documentation.
• Siebel SupportWeb. This is the Siebel technical support Web site. It provides search engine access to the Siebel Bookshelf, Technical Notes, Siebel Alerts, troubleshooting information and other important information. SupportWeb is located at https://ebusiness.siebel.com/supportweb/.
  • System Requirements and Supported Platforms on Siebel SupportWeb. This document is the definitive list of system requirements and supported third-party products. It is located on SupportWeb at Product Documentation > System Requirements and Supported Platforms & Miscellaneous Documentation.
  • Release Notes. Release Notes contain late-breaking information that the Upgrade Guide does not yet include. Release Notes regarding upgrade are located on SupportWeb at Product Documentation > Release Notes > Siebel eBusiness, Industry, Midmarket Edition, and CRM applications 7.x and later > Categories > General > Upgrade.
  • Maintenance Release Guides. Maintenance Release guides contain important information about updates to applications in maintenance releases. Maintenance Release guides are located on SupportWeb at Product Documentation > Maintenance Release Guides.
  • Documentation Updates. Typically, the Bookshelf is updated monthly. During the month, PDF updates are posted to SupportWeb > Product Documentation > Documentation Updates.
  • Technical Notes. Technical notes provide important information on specific upgrade issues. Technical Notes related to upgrade are located on SupportWeb at Technical Notes > Upgrade. Technical Notes of particular importance are as follows:
    • Technical Note 521 has information on critical upgrade issues.
    • Technical Note 447 has information on upgrading multilingual deployments to Siebel 7.5.x and later.
  • Siebel Alerts. Alerts provide time-critical information on key product behaviors and issues. Siebel Alerts about upgrade issues are located on SupportWeb at Siebel Alerts > Product Areas > Upgrade. Siebel Alert 1002 lists Technical Notes and other resources that pertain to upgrades.
  • Troubleshooting Steps. Troubleshooting Steps contain information about how to troubleshoot common error messages and unwanted behavior in Siebel applications. Troubleshooting Steps are for upgrade list error messages found in upgrade logs and describe how to resolve them. Troubleshooting Steps are located on SupportWeb at Troubleshooting Steps > Product Areas > Upgrade.
  • Siebel Weekly Content Notification Service. This service notifies you by email weekly of important content changes on SupportWeb. This includes new product documentation, technical notes, alerts, and troubleshooting steps. To subscribe, see the Siebel Weekly Content Notification banner on the SupportWeb search page.
• Technical Account Manager. If you need assistance planning your upgrade or encounter problems during the upgrade, your Technical Account Manager can advise you on how best to use available Siebel resources.
• Siebel Expert Services. Siebel Expert Services offers detailed implementation planning and technical consulting services. They also provide rapid response and resolution for critical technical issues affecting Siebel deployments. Contact Siebel Expert Services for important information in the following areas:
  • Migrating from Siebel Industry Solutions or Siebel Financial Services applications to Siebel eBusiness applications during upgrade
  • Migrating to Unicode codepage support during upgrade
  • Changing operating system type during upgrade