This chapter describes how to use the Universal Queuing business service to access functions in Siebel Universal Queuing.

Business services represent functionality that is encapsulated in a named service, for which methods can be called by the Siebel application. Many types of Siebel eBusiness Applications functionality, including Universal Queuing functionality, can be accessed as methods of Siebel-provided business services.

For more information about working with Siebel business services, refer to:

• Siebel Communications Server Administration Guide
• Siebel Business Process Designer Administration Guide
• Siebel Tools Reference
• Siebel Tools Online Help