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Configuring Session Timeout for EAI Object Manager

When a connection to the Siebel EAI Object Manager is idle for a period of time, the EAI Object Manager will disconnect the session. The Siebel Universal Queuing business service will not know that this session cannot be used. As a result, no work items will be delivered to agents, the Siebel Universal Queuing connection will have to be reset, and all agents will be logged out and will have to log back in.

To avoid this problem, a reasonable session timeout (in seconds) must be specified in the eapps.cfg file on the Web server. For example, if the eapps.cfg file reads:

[/eai]
ConnectString = connect_string
EnableExtServiceOnly = TRUE

Change the file to read:

[/eai]
SessionTimeout = 28800
ConnectString = connect_string
EnableExtServiceOnly = TRUE