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Viewing Alarms and Errors

Siebel Universal Queuing generates alarm and error messages and logs them to the database. Alarms and error messages can be viewed using the Alarms and Errors view in the UQ Administration screen. In addition, you can create workflow policies that monitor the messages and that email specific types of messages to a designated email account within your organization.

Alarms are classified using the following designations and criteria:

  • Informational. Events requiring no action or intervention, such as reporting initialization progress.
  • Warning. Events that require action, but not necessarily immediate action. There is no immediate degradation in system capabilities or performance. Examples include memory utilization hitting a predetermined threshold, or number of users approaching the system limits.
  • Critical. Immediate action is required, and the system capability is degraded. An example is a missing required parameter on an API method, or inability to continue to write log information.
  • Emergency. Immediate action is required, and the system may fail to perform in a useful manner. An example is the inability to connect to the database.

For more information about addressing error conditions, see Troubleshooting Siebel Universal Queuing.

To view alarms and errors

  1. From the application-level menu, choose View > Site Map > UQ Administration > Alarms and Errors.

    The Alarms and Errors view appears, displaying all current alarm and error messages.

  2. Click Query.

    The Enter Query form appears.

  3. Enter a value for one of the fields and click Go.

    The data matching the value entered appears in the Alarms and Errors list.

Siebel Universal Queuing Administration Guide