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Editing a Route Definition in Real-Time

You can edit a route definition at any time by making the necessary changes using the Routes view in the UQ Administration screen. The changed route definition will take effect the next time the rules are loaded.

You can use the Notify UQ button on the Routes view to load the routing rules while the system in running. Using Notify UQ reloads all of the rules, not just those that you changed. You can also reload the rules by restarting the routing engine.

Siebel Universal Queuing Administration Guide