Siebel eSales Administration Guide > Using Third-Party Shipment Tracking Applications > Required Setup Procedures >

Setting the Shipment Tracking-Package Tracking User Properties

The virtual business component from which the shipment tracking application can be launched is associated with the Request Action method and its associated Request Option. These methods invoke the External Shipment Tracking ASI when the Track Shipment button on the Shipment View (eSales) view is clicked. The Request Action is Track, and it should match the shipper's system command. The Request Option is Last Package or Last Activity, which should also match the shipper's system.

To set the Shipment Tracking - Package Tracking business component user properties

1. In Siebel Tools, select the Shipment Tracking - Package Tracking business component.
2. Select Business Component User Prop.
3. Verify that the Names and Values of the User Properties match those in the following table.

   Business Component	Name	Default Value
   Shipment Tracking-Package Tracking	Request Action	Track
   	Request Option	Last Activity

NOTE:  If you want to support integration with more than one carrier, the user property values required by the carriers will probably be different. In this case, you will need to employ a middleware adapter that will change the values passed to each carrier.