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Setting Up Contact Us

The Contact Us feature of Siebel eService allows a business to present its customers a variety of communications channels including face-to-face, telephone, email, online chat, Voice over IP, fax, or postal mail. Contact Us makes these channels readily available on one Web site, with a Contact Us link displayed on every Siebel eService view.

Contact Us includes the following functionalities:

• Branch Locator. Customers can locate the nearest sales or service locations and driving directions to conduct face-to-face business transactions.
• Telephone or Fax. Customers can view a list of telephone and fax numbers to communicate with the people in an organization.
• Email. Customers can submit inquiries through the Siebel eService site by filling out a form with required information (to whom the request should be directed, the nature of the inquiry, and so on). The contents of this form are then converted into an email message or routed to an email address in your existing email system.
• eCollaboration. Customers can submit requests to initiate a live Web-based collaboration session with a customer care representative using the regular telephone line, Voice over IP, or text chat technology.
• Mail. Customers can view a list of the organization's postal addresses if they need to mail letters or packages to the company.