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Siebel eService Administration Guide > Configuring Siebel eService > Setting Up Autocreation of Attachments for Siebel eServiceWhen filling out a service request, Siebel eService users can use the Description field to describe their issue. When the description is greater than the configured number of words (the default is 2,000 characters), Siebel eService automatically creates a text file attachment and stores the file. You can also map this Description field to any database column (such as the extension column) with a character maximum of any specified number, defined by the database table. To modify this functionality, use Siebel Tools to configure the Max Description Length user property of the Service Request (eService) business component, and specify a value for the maximum limit of characters for the auto file attachment creation. For instructions on mapping business component fields to database fields other than the default ones, see Siebel Tools Reference. NOTE: The Auto-created attachment file has the naming format: To configure max description length buscomp
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Siebel eService Administration Guide |