Siebel eService Administration Guide > Introduction >

How This Guide Is Organized

This guide provides information necessary to implement, configure, and monitor Siebel eService, with particular detail provided for application setup and administration.

Read About Siebel eService for an overview of eService functionality including a look at eService from the perspective of a customer and from that of a Call Center agent.

Read Configuring Siebel eService for information on setting up your eService Web site with Siebel Tools. This chapter will be of most interest to a Siebel Application Developer, or a Web Designer.

Read Administering Siebel eService once you have implemented the tasks necessary to set up your Web site. The administration tasks detailed in this chapter will be of most interest to a Siebel Application Administrator, Siebel System Administrator, Siebel Web Delegated Customer Administrator, and Call Center Agents.