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Siebel Remote Client Software

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The Siebel Remote client software runs on the Siebel Mobile Web Client and manages the synchronization process between the client and the Siebel Remote server.

Mobile users can start the Siebel Remote client in two ways:

Background synchronization

While the Siebel client is running, mobile users can choose File > Synchronize Database from the application-level menu. This launches the Siebel Remote client as a background process so that work can continue within Siebel applications or in other Windows applications during the synchronization process.

Stand-alone synchronization

Mobile users can launch Siebel Remote in stand-alone synchronization mode using the Siebel Remote icon or a third-party scheduling program. This allows users to synchronize without starting the Siebel application. The Auto-Synchronization functionality also uses this method to perform synchronization when it starts a synchronization session

The Siebel Remote client uses the TCP/IP protocol to communicate with the Siebel Remote server over a modem using dial-up networking, a local area network or a wide area network.

The Siebel Remote client connects to the Siebel Remote server; the Siebel Remote server then starts a synchronization session for the mobile Web client. Transactions (DX files) and file attachments are sent down to the client machine from the server and up from the client machine to the server.

Each Siebel Remote Client installation must be used with exactly one local database. Do not rename directories that contain Siebel Remote Client software, or attempt to use additional local databases. Do not rename or delete DX files.

NOTE:  Transactions are not lost after a client reextract.

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