Siebel Tools Reference > Configuring the Customer Dashboard > Understanding the Customer Dashboard >

Predefined Behavior

The Customer Dashboard has been configured to display a set of fields from several business components, including Account, Contact, Employee, Service Request, Asset Mgmt, and so on. You can configure the Customer Dashboard to display information from other business components as well. See Configuring the Customer Dashboard for more information.

NOTE:  You can see which business components the Customer Dashboard is configured to display, by using Siebel Tools to review the list of Business Object Components associated with the Persistent Customer Dashboard business object. See Adding a Business Component to the Dashboard Business Object.

The Customer Dashboard can be populated with data from a single business component or multiple business components. However, the Customer Dashboard does not display data from multiple business components at one time. Rather, it is configured to display data in different contexts. For example, when the user is in the Accounts screen and clicks the Update button, account information is displayed; when the user is in the Contacts screen and clicks the Update button, contact information is displayed.


 Siebel Tools Reference, Version 7.5, Rev. A 
 Published: 18 April 2003