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Configuring Siebel Assignment Manager to Use MLOV-Enabled Fields

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Additional configuration is required to enable Siebel Assignment Manager to use MLOV-enabled fields. Siebel Assignment Manager compares values in target tables with values in Assignment Manager administration tables to determine whether a particular condition is true. For columns enabled for MLOVs, the value stored in the target table is the Language-Independent Code rather than the Display Value. However, the value in the Assignment Manager administration table is the Display Value. Assignment Manager cannot evaluate a condition by comparing the Language-Independent Code to the Display Value.

To enable Siebel Assignment Manager to work with MLOV-enabled columns, you must configure Assignment Manager entities so that they compare the language-independent code in the target table with the language-independent code in the Assignment Manager administration table. You must do this for the following entities:

Criteria Values
Criteria Skills
Workload Rules

Criteria Values and Criteria Skills

Before configuring Criteria Values and Criteria Skills, you must:

Determine all the business component fields that are enabled for MLOVs
Of the fields that are MLOV enabled, identify which ones are referenced by Criteria Values or Criteria Skills.

For each of the fields that reference Criteria Values or Criteria Skills (Assignment Attributes), you must set the Translate column to True and define the language-independent code field as the Translate Pick Field.

To configure Assignment Criteria and Skills for MLOVs

In the Object Explorer, select the Assignment Attribute object type.
In the Object List Editor, select the Assignment Attribute that you want to work with MLOV enabled fields.
Set the Translate property for the Assignment Attribute to True.
Set the Translate Pick Field property to the field name that stores the language- independent code.

Typically the Name field stores the language-independent code.

Compile changes.

Workload Rules

Before configuring Workload Rules, you must:

Determine all the business component fields that are enabled for MLOVs.
Of the fields that are MLOV enabled, identify which ones are referenced by Workload Rules.

For each of the fields that reference Workload rules, you must complete the following tasks:

Create a new picklist to display LIC values.
Create a new applet to display LIC values.
Configure the Workflow Policy Column to use the new picklist and applet.
Repick the values for existing records.

The detailed steps for completing these tasks are the same as the steps for configuring Workflow Policy Columns covered in Policy Conditions.

For more information about Siebel Assignment Manager, see Siebel Assignment Manager Administration Guide.

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