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Overview of Siebel Delivers

Siebel Delivers allows you to create your own unique form of information insurance, in which any information-based problem or opportunity can be detected, and the appropriate person can immediately be notified through Web, wireless, mobile, or voice. communication channels.

To access the main Siebel Delivers page

Siebel Delivers uses intelligence agents called iBots. iBots are software-based agents driven by schedules or events that can access, filter, and perform analytics on data based on criteria you specify. iBots provide delivery of real-time and personalized analytics alerts throughout your organization's network.

After detecting a problem or opportunity, iBots can determine the appropriate individual(s) to notify. They can then deliver information to that person through devices such as email, pager, PDA, RIM and US and European mobile phones, and so on. Content and capabilities are automatically optimized for the recipient's device.

In its simplest form, an iBot automatically performs a specified Web Catalog request (created with Siebel Answers), based on a defined schedule. The results, referred to as alerts on Siebel Intelligence Dashboards, are tailored for each associated delivery device and passed to people who are subscribed to the iBot. For example, suppose an iBot runs a query to obtain the weekly sales information for each region. The specified alert, which includes the total weekly sales for the region and comparable sales information for the previous year, goes to each regional sales manager through the specified devices.


 Siebel Analytics User Guide 
 Published: 18 April 2003