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Administering Sessions

To perform session administration, you must have the Manage Sessions privilege. For more information, see Default Privilege Assignments.

To view information about logged on users and running requests

  1. In Siebel Answers, click the Admin hyperlink.
  2. Click the Manage Sessions hyperlink.

    3. The Sessions table of the Sessions area gives information about users who are logged on, including the unique Session ID which is based on the IP address of the connected computer.

    The Cursor Cache table shows the status of requests made by users.

    Field
    Description
    User
    The name of the user who ran the request and last placed it into the cache. If two IDs are shown, the second ID is impersonating the first. For example, the entry lhurley/administrator means that the Administrator account logged on and impersonated lhurley. This can happen when the Scheduler starts an iBot on someone's behalf. The Scheduler logs on and impersonates that user so security and content filters still apply.
    Refs
    The number of references to this entry since it was placed into the cache.
    Status
    The status of the request using this cache entry.
    • Running. The request is currently running.
    • Finished. The request has finished.
    • Queued. The system is waiting for a thread to become available so the request can be processed.
    • Canceling. The system is in the process of canceling the request.
    • Error. An error was encountered during the processing or running of the request. Look in the Statement column for information about the error.
    Time
    The time taken to process and run the request, displayed in one second increments. A value of 0s indicates that the request took under 1 second to complete.
    Statement
    The SQL issued for the request, or if the request resulted in an error, information about the nature of the error.

To cancel all running requests

  1. In Siebel Answers, click the Admin hyperlink.
  2. Click the Manage Sessions hyperlink.
  3. Click the Cancel Running Requests link.
  4. Click Finished.

To cancel one running request

  1. In Siebel Answers, click the Admin hyperlink.
  2. Click the Manage Sessions hyperlink.
  3. In the Cursor Cache table, identify the request and click the Cancel link in the Action column.

    4. The user will receive an message indicating that the request was canceled by a Siebel Administrator.

To clear the Web cache

  1. In Siebel Answers, click the Admin hyperlink.
  2. Click the Manage Sessions hyperlink.
  3. In the Cursor Cache table, identify the request and click the Close All Cursors link.
  4. Click Finished.

To clear the cache entry associated with a request

  1. In Siebel Answers, click the Admin hyperlink.
  2. Click the Manage Sessions hyperlink.
  3. In the Cursor Cache table, identify the request and click the Close link in the Action column.

To view the query file for information about a request

  1. In Siebel Answers, click the Admin hyperlink.
  2. Click the Manage Sessions hyperlink.
  3. In the Cursor Cache table, identify the request and click the View Log hyperlink.

NOTE:  Query logging must be turned on for data to be saved in this log file. For more information about query logging, see Siebel Analytics Server Administration Guide.

Setting the Time to Expire for Client Sessions

This entry overrides the number of minutes to elapse before browser client sessions are removed. The internal default is 1440 (24 hours).

HKEY_LOCAL_MACHINE\SOFTWARE\Siebel Systems, Inc.\Siebel Analytics\Web\7.5

ClientSessionExpireMinutes "1440"

NOTE:  The entry must be greater than or equal to the entry specified for the setting SearchIDsExpireMinutes, described in Setting the Time to Keep an Unsaved Request.


 Siebel Analytics Web Administration Guide 
 Published: 18 April 2003