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Siebel Assignment Manager Administration Guide > Assignment Manager Configuration > Assignment Object Configuration >

Creating Assignment Objects

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You can create new assignment objects by using Siebel Tools. However, adding assignment objects can require the addition of skills or other tables and columns. Given the complexity of this requirement, contact Technical Support if you need to create new assignment objects.

CAUTION:  It is recommended that you contact Siebel Technical Support for assignment object creation. If you create your own assignment objects, you run the risk of Assignment Manager assigning incorrect assignments.

To add an assignment object to a workflow policy object

Start Siebel Tools.
In the Object Explorer, expand Workflow Policy Object, and select Assignment Object.

TIP:  If Workflow Policy Object is not visible in the Object Explorer, you can enable it by selecting View > Options > Object Explorer in the Development Tools Options dialog box.

In the Workflow Policy Objects window, select the workflow policy object type to which you wish to add the new assignment object.
Select the Assignment Objects window and choose Edit > New Record.
Configure the assignment object by setting values in the appropriate fields for each run-time parameter.

For a list of assignment object parameters and their default values, see Assignment Object Parameters.

Compile the changes.

For more information, see Step 1 in To update your deployment with new configurations.

If you are running dynamic assignment, activate an assignment policy for the assignment object.

For more information, see Activating Assignment Policies.

Update your deployment with the new configurations.

For instructions, see Server Administration After Configuration.

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