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Working with Dealers
This chapter provides information about standard Siebel eAutomotive functionality for dealer management. Your company's application configuration and business processes may differ from the procedures or business scenarios presented in the following sections.
In Siebel eAutomotive, a dealer is a franchised business, such as a car dealership, that is responsible for selling vehicles and providing service to the consumer after the sale.
A dealer is both a target account and also a partner company to a manufacturer.
Dealers are viewed as:
- Partner companies to the sales and service organization of a manufacturer because they need to collaborate on opportunities and service requests
- Target customers to the field sales and service people of a manufacturer.
For information about sharing information with dealers, see Siebel eDealer Administration Guide.
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Siebel eAutomotive Guide Published: 18 April 2003 |