Siebel eAutomotive Guide > Setting Up Preventive Maintenance > Business Scenarios >

Periodic Maintenance

Periodic maintenance is recommended by the manufacturer and is known in advance of the scheduled event.

The Alliance dealership sold a 2000 Ovation to a customer a few months ago. Based on the common driving habits, the dealership has set up calculations to determine the average mileage of a customer during a time period. Once the time period elapses, the Siebel eAutomotive PM engine automatically creates a PM action and generates an activity and a service request. The activity reminds the dealership to call the new customer and schedule an appointment for the recommended service. This scenario provides the dealership with an opportunity to gain revenue from the ongoing service associated with the vehicle.


 Siebel eAutomotive Guide 
 Published: 18 April 2003