Bookshelf v7.5: Introduction

This guide is part of a comprehensive documentation set for Siebel eAutomotive. The documentation set includes some manuals that are specific to Siebel eAutomotive (including this one) as well as manuals that pertain to all Siebel Applications.

This book will be useful primarily to people whose titles or job descriptions match one of the following:


Installers	Persons responsible for setting up Siebel eAutomotive for initial use and for installing any hardware or middleware required for Call Center functionality. An installer is typically a system administrator, database administrator, or someone from the Information Services department. This guide assumes that you have successfully installed Siebel eAutomotive.
Configurators and Application Developers	Persons responsible for planning, implementing, and configuring Siebel applications. A configurator is typically a consultant or someone from the Information Systems department.
Database Administrators	Persons who administer the database system, including data loading; system monitoring, backup, and recovery; space allocation and sizing; and user account management.
Marketing Administrators	Persons responsible for setting up and maintaining a marketing department; duties include designing and managing campaigns, product marketing information, and product distribution lists.
Call Center Administrators	Persons responsible for setting up and maintaining a call center; duties include designing and managing computer telephony integration (CTI), SmartScript, and message broadcasts.
Siebel Application Administrators	Persons responsible for planning, setting up, and maintaining Siebel applications.
Field/Sales Representatives	End users of the Siebel application.
Mobile Representatives	End users of the Siebel application who are not on the network.
Marketing Administrators	Persons responsible for setting up and maintaining a marketing department; duties include designing and managing campaigns, product marketing information, and product distribution lists.
Customer Service Representatives	Persons responsible for placing outbound calls, answering inbound calls, or both—such as for sales or support purposes.