Installers
|
Persons responsible for setting up Siebel eAutomotive for initial use and for installing any hardware or middleware required for Call Center functionality. An installer is typically a system administrator, database administrator, or someone from the Information Services department.
This guide assumes that you have successfully installed Siebel eAutomotive.
|
Configurators and Application Developers
|
Persons responsible for planning, implementing, and configuring Siebel applications. A configurator is typically a consultant or someone from the Information Systems department.
|
Database Administrators
|
Persons who administer the database system, including data loading; system monitoring, backup, and recovery; space allocation and sizing; and user account management.
|
Marketing Administrators
|
Persons responsible for setting up and maintaining a marketing department; duties include designing and managing campaigns, product marketing information, and product distribution lists.
|
Call Center Administrators
|
Persons responsible for setting up and maintaining a call center; duties include designing and managing computer telephony integration (CTI), SmartScript, and message broadcasts.
|
Siebel Application Administrators
|
Persons responsible for planning, setting up, and maintaining Siebel applications.
|
Field/Sales Representatives
|
End users of the Siebel application.
|
Mobile Representatives
|
End users of the Siebel application who are not on the network.
|
Marketing Administrators
|
Persons responsible for setting up and maintaining a marketing department; duties include designing and managing campaigns, product marketing information, and product distribution lists.
|
Customer Service Representatives
|
Persons responsible for placing outbound calls, answering inbound calls, or both—such as for sales or support purposes.
|