Bookshelf v7.5: Overview of Differences from Siebel PRM

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Overview of Differences from Siebel PRM

This document covers only features of Siebel eDealer that are different from the features of Siebel Partner Relationship Management (Siebel PRM). It is meant to be used as a supplement to the documentation for Siebel PRM, which is in Siebel Partner Relationship Management Administration Guide.

The most important differences are:

Terminology. Siebel Partner Relationship Management Administration Guide uses the terms brand owner and partner. In the automotive industry, brand owner refers to the manufacturer or the OEM, and partner refers to the dealer.

Cross references. Siebel Partner Relationship Management Administration Guide often refers the reader to Applications Administration Guide, Siebel Call Center User Guide, and Siebel Sales User Guide for more information. For Siebel eDealer, in addition to these books, the reader should see Siebel eAutomotive Guide.

Partner and Dealer Screens. Siebel Partner Manager has several screens that let the brand owner manage information about partners. For Siebel eAutomotive, Siebel Partner Manager includes two versions of these screens, one designed specifically for managing information about dealers, and the other designed for managing information about other partners. For example:

Siebel Partner Manager has a Partner Operations screen that lets you view summary information about partner operations.

For Siebel eAutomotive, Siebel Partner Manager has a Dealer Operations screen that lets you view summary information about dealer operations, which is different from the Siebel PRM Partner Operations screen.

For Siebel eAutomotive, Siebel Partner Manager also has a Partner Operations screen that lets you view summary information about other partners' operations, which is similar to the Siebel PRM Partner Operations screen.

Roles. Siebel eDealer does not use the concept of Roles that is used in Siebel PRM.

Added screens for dealer use. In addition to the screens in Siebel Partner Portal, Siebel eDealer has added screens designed to allow dealers to manage their operations, which are available in Siebel eDealer but not in Siebel Partner Manager. These screens include:

Showroom Log

Unassigned Opportunities

Employee Performance

Sales Step Administration

Employee and Customer Communication Rule Administration

Budget

Forecast

Budgets and Forecasts Administration

Added screens for the automotive industry. In addition to the screens in Siebel PRM, Siebel eDealer has added screens with information specific to the automotive industry, which are available in both Siebel Partner Manager and in Siebel eDealer. Added screens include:

Vehicles

Vehicle Administration

Product

Sales History

Service History

Modified screens. Many screens that are in Siebel PRM are modified to have added views and fields with information specific to the automotive industry. These screens have the same information in Siebel eDealer as in Siebel eAutomotive (assuming the user has access to that data). These screens are also modified in Siebel Partner Manager so they have the same information as in Siebel eAutomotive. Modified screens include:

Activities

Contacts

Opportunities

NOTE: Apart from the added and modified screens listed here, other screens of Siebel eDealer are based on screens in Siebel PRM for Siebel Industry Applications. For more information about Siebel PRM for Siebel Industry Applications, see Siebel Partner Relationship Management Administration Guide Addendum for Industry Applications.

The differences in terminology and cross references described above apply to the entire Siebel Partner Relationship Management Administration Guide.

The rest of this document details the other differences described above, as they apply to specific chapters of Siebel Partner Relationship Management Administration Guide.