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Siebel Business Process Designer Administration Guide > Creating Workflow Policies > Siebel Workflow Policy Examples >
Creating a Send Page Workflow Policy
In this situation, the support manager wants a page sent whenever a service request priority becomes Very High and no one has been assigned to the service request. The Send Page action has already been created; now you must create the workflow policy to implement the workflow policy action.
To create a Send Page Workflow policy
- Navigate to the Workflow Policies Policies view.
- Click New and fill in the Policies applet as follows:
- The Policy Name:
Page support manager
- Workflow Object:
Service Request
- Group: High Frequency
- Duration:
2 hours
- Fill in the Conditions applet:
Service Request Priority = Very High
Service Request Owner IS NULL
- Fill in the Actions applet with the name of the appropriate Send Page action.
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Siebel Business Process Designer Administration Guide Published: 29 May 2003 |