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Siebel SmartScript

This module allows business analysts, call-center managers, and Siebel developers to define the application workflow for an interactive situation in a script. These situations include both inbound communications, such as loan processing or customer service, and outbound contacts, such as telemarketing. The flow of the interaction is controlled entirely by the script, not by the agent. See Siebel SmartScript Administration Guide for more information.

 Siebel Business Process Designer Administration Guide 
 Published: 29 May 2003