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Siebel Business Process Designer Administration Guide for Financial Services > Administering Workflow Processes > Monitoring Processes >

Correcting Processes

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Workflow administrators can correct and resume a process instance that has encountered errors. For example, if the Communications Server is not available, a workflow process sending an email notification will have a status of In Error. An administrator can enable the Communication Server component, then resume the workflow process. Resume will execute the last step called by the workflow engine.

A process must have a status of In Error to be resumed. If a workflow process has an error process defined for it, then the error process may handle the error without returning a status of "in error." For example, a workflow process that has an error process defined for it encounters an error. It stops processing and passes all process properties to the error process. The error process does one of the following:

Returns the error. If no Start conditions are satisfied, the error process returns the error and you can resume the original process.
Returns a different error. If the error process arrives at a Stop step, it returns the new error and you can resume the original process.
Handles the error. If the error process arrives at an End step, it does not return an error. If the error process handles the error, you cannot resume the original process.

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