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General Principles of Workflow

In theory, businesses are managed according to policies and procedures that allow efficiency, quality service, adherence to contractual agreements, and profitability. These policies enforce business processes such as:

In practice, the benefits of policies often are not realized because policies are not consistently enforced. This may be because of the large number of processes or because of the dynamic nature of the information being monitored.

The management of important events is central to the enforcement of business workflow. Workflow is the timely management of an event to allow proper handling. For example, service departments have procedures for managing an open service request or making sure that response times are met. A workflow can increase the visibility of these processes within an organization and check that they are correctly handled.

Service departments have sets of defined rules that match their policies and service agreements such as:

Sales departments also have rules to enforce desired business practices, such as:

 Siebel Business Process Designer Administration Guide for Financial Services 
 Published: 22 May 2003