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Siebel Business Process Designer Administration Guide for Financial Services > Planning for Workflow Processes > Gathering Information >

Researching New Processes and Areas for Improvement

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After you have gathered as much information as you can about existing processes, review the information you have to see if there are areas for improvement in the process or whether a new process might be useful. Think of the following possibilities:

New management guidelines or business requirements
Current problems that need to be solved
Areas that you would like to make more visible
Customer satisfaction issues
Workflow processes that you would like to automate

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