Siebel eCommunications Guide > Billing >

Requesting a Duplicate Invoice

Occasionally, a customer might request a copy of an invoice.

To request a duplicate invoice

  1. Navigate to the Invoices screen.
  2. From the Show drop-down list, select All External Invoices.
  3. In the Invoices list, select an invoice.
  4. Click the Duplicate Request view tab.
  5. In the Duplicate Request list, add a record and complete the necessary fields.

    6. Some fields are described in the following table.

    Field
    Comments
    Address
    Address to send the duplicate bill. The City, State, Zip, and Country fields are automatically populated when you select the address.
    Comments
    Specific directions or descriptions about the duplication process.

  6. To send the invoice to a different mailing address:
    1. In the Duplicate Request list, select Duplicate Bill Request Details from the Show drop-down list.
    2. In the Address field, associate another address.

 Siebel eCommunications Guide 
 Published: 23 June 2003