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Viewing a Request Outcome
Typically, the account adjustments and payment arrangement plans are agreed upon in the back office, either manually or through a system. The back-office system then sends the outcome of the customer request to Siebel eCommunications.
To view an account adjustment outcome
- Navigate to the Credit Management screen.
- In the Credit Alerts list, select a credit alert.
- Click the Account Adjustments view tab.
- In the Account Adjustments list, review the credit management system's response to the adjustment request, specifically the Status, Amount Approved, and Approval Description fields.
NOTE: Each adjustment request is accompanied by a single adjustment outcome.
To view a payment arrangement plan outcome
- Navigate to the Credit Management screen.
- In the Credit Alerts list, select a credit alert.
- Click the Payment Arrangements view tab.
- Scroll down to the Payment Arrangements Outcome form to view the credit management system's response to the adjustment request.
Some of the fields are described in the following table.
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Siebel eCommunications Guide Published: 23 June 2003 |