Siebel eCommunications Guide > Credit Management >

Viewing a Request Outcome

Typically, the account adjustments and payment arrangement plans are agreed upon in the back office, either manually or through a system. The back-office system then sends the outcome of the customer request to Siebel eCommunications.

To view an account adjustment outcome

  1. Navigate to the Credit Management screen.
  2. In the Credit Alerts list, select a credit alert.
  3. Click the Account Adjustments view tab.
  4. In the Account Adjustments list, review the credit management system's response to the adjustment request, specifically the Status, Amount Approved, and Approval Description fields.

    5. NOTE:  Each adjustment request is accompanied by a single adjustment outcome.

To view a payment arrangement plan outcome

  1. Navigate to the Credit Management screen.
  2. In the Credit Alerts list, select a credit alert.
  3. Click the Payment Arrangements view tab.
  4. Scroll down to the Payment Arrangements Outcome form to view the credit management system's response to the adjustment request.

    5. Some of the fields are described in the following table.

    Field
    Comments
    Installment Amount
    Payment amount per installment. This can be either a single payment or multiple installments.
    Interest Charge
    Interest owed on the payment arrangement plan. This is calculated by the back-office system.
    Number of Installments
    Number of installments. This can be either a single payment or multiple installments.
    Plan Type
    Type of payment arrangement plan.
    Status
    Outcome of the payment arrangement plan request.
    Total Amount Due
    Total owed for bill and accrued interest.


 Siebel eCommunications Guide 
 Published: 23 June 2003