Bookshelf v7.5: Introduction

This guide describes the features and administrative procedures that are specific to the Siebel eCommunications and Siebel eMedia applications. It should be used in combination with other books in the Application Administration section of the Siebel Bookshelf CD-ROM. However, the information in this book supersedes information about standard Siebel products provided in other documentation.

All procedures described in this book are relevant to both Siebel eCommunications and Siebel eMedia. The name "Siebel eMedia" can be substituted for Siebel eCommunications throughout the book where it refers to procedures that are common to both applications.

This guide will be most useful to people whose title or job description matches one of the following:


Call Center Administrators	Persons responsible for setting up and maintaining a call center. Duties include designing and managing Computer Telephony Integration (CTI), SmartScripts, and message broadcasts.
Database Administrators	Persons who administer the database system, including data loading, system monitoring, backup and recovery, space allocation and sizing, and user account management.
Marketing Administrators	Persons responsible for setting up and maintaining a marketing department. Duties include designing and managing campaigns, product marketing information, and product distribution lists.
Siebel Application Administrators	Persons responsible for planning, setting up, and maintaining Siebel applications.
Network Administrators	Persons responsible for planning, setting up, and maintaining networks.
Trainers	Persons responsible for training end users of the Siebel eCommunications and Siebel eMedia applications.